Refund policy

RETURN AND REFUND POLICY

Last updated: 22 September 2026

At CYK, we want you to be satisfied with your purchase. Please review this policy before requesting a return.

CHANGE-OF-MIND RETURNS

We accept change-of-mind returns requested within 14 days of delivery.

To qualify, the product must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received
• Accompanied by your order number or other proof of purchase

Opened, used, damaged or incomplete products are not eligible for a change-of-mind return.

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service, as CYK is not responsible for return parcels that are lost or damaged in transit.

Do not return a product before contacting us and receiving return instructions.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please contact us as soon as possible if your order arrives faulty, damaged or incorrect. Include your order number, a description of the issue, and clear photographs or video where appropriate.

If the product is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy, which may include a replacement, repair or refund. CYK will cover reasonable return shipping costs when a return is required because of our error or a confirmed product fault.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer-protection laws.

RETURN PROCESS

To request a return, email cyktips@gmail.com with:

• Your full name
• Your order number
• The reason for the return
• Photographs or video if the product is faulty, damaged or incorrect

If your return is approved, we will send you return instructions and the correct return address. Returns sent without prior approval may not be accepted.

REFUNDS

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, please contact cyktips@gmail.com.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us immediately at cyktips@gmail.com. We cannot guarantee changes or cancellations after an order has entered processing or been dispatched.

CONTACT

For questions about returns or refunds, contact:

CYK
Email: cyktips@gmail.com