Shipping policy

SHIPPING POLICY

Last updated: 22 September 2026

CYK currently ships to Australia, the United States, Canada and New Zealand.

FREE STANDARD SHIPPING

We offer free standard shipping to all currently supported destinations. Available shipping options and any applicable charges will be displayed at checkout before payment.

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During product launches, promotions or periods of high demand, processing may take slightly longer. You will receive a shipping confirmation email with tracking information when your order has been dispatched.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• Australia: 7–15 business days
• United States: 7–15 business days
• Canada: 10–20 business days
• New Zealand: 8–18 business days

These timeframes are estimates and are not guaranteed. Delivery may take longer because of customs processing, carrier delays, public holidays, extreme weather, incorrect address information or other circumstances outside CYK’s reasonable control.

FULFILMENT

CYK works with fulfilment partners to process and dispatch orders efficiently. Products within the same order may occasionally be delivered in separate parcels.

TRACKING

Tracking information may take 2–5 business days after dispatch to begin showing updates.

If your tracking has not updated for an extended period, contact cyktips@gmail.com with your order number so we can investigate.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes or other government charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price and are the customer’s responsibility. CYK does not control these charges or determine their amount.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

CYK is not responsible for delays, failed deliveries or additional costs caused by an incorrect or incomplete address supplied by the customer.

LOST, DAMAGED OR DELIVERED PARCELS

If your parcel arrives damaged, contact cyktips@gmail.com as soon as possible with your order number and clear photographs of the parcel and product.

If tracking shows that a parcel has been delivered but you cannot locate it, please:

• Check around the delivery location
• Ask other members of your household
• Check with neighbours or building management
• Contact the delivery carrier

If the parcel still cannot be located, contact us and we will assist with an investigation. Carrier investigations may take several business days.

DELIVERY DELAYS

If an order has not arrived within the estimated timeframe, contact cyktips@gmail.com with your order number.

A delayed delivery does not automatically mean that the parcel is lost. We may need to complete an investigation with the carrier before offering a replacement or other resolution.

CONTACT

For shipping questions, contact:

CYK
Email: cyktips@gmail.com